At Wallist, we are committed to helping service businesses stay efficient and engaged with their customers. That is why we are excited to introduce Requests, a powerful new feature designed to simplify customer inquiries, service calls, and appointment scheduling all in one place.
What are Requests?
Every day, service businesses receive customer requests through various channels, including phone calls, text messages, emails, website forms, and in person. Managing these manually often leads to missed follow-ups and disorganized workflows. Requests solves this problem by centralizing all incoming customer inquiries into a single system, ensuring nothing slips through the cracks.
With Requests, you can:
- Track all customer requests in one place
- Assign requests to employees for follow up
- Add notes and comments to keep a complete history
- Convert requests into estimates if a quote is needed
- Schedule an on-site appointment to scope out the work
- Attach images taken during the on-site visit
- Convert requests into scheduled jobs for maintenance and new services
- Mark inquiries as completed when they are resolved
Requests can be created manually as things come in, or they can be created automatically using integrations like our new Request Pricing & Availability form and a Contact Us form on Wallist company profiles.
Request Pricing & Availability
The most common thing people want to know when searching for a company to hire is pricing and availability. They want to get an estimate quickly and schedule the work to be performed. We’ve enhanced our company profile pages with a new form to request pricing and availability, which feeds directly into the Requests queue. Based on the services listed by the company, the pricing and availability wizard will guide them through relevant questions that you would need in order to fulfill the request. For example, if they are looking for house cleaning, they will be asked how many bedrooms and bathrooms there are to help size up the estimate and work. If they need lawn care, they’ll be asked to provide details about their property location and size.
Contact Us
For general customer inquiries, we’ve also added a Contact Us form that can be accessed from company profiles. Customers will describe what they need and can choose to be contacted by email and/or SMS text message. The customer will also receive a copy of their Request with a link to the Client Hub where they can view the current status, or cancel the request if it’s no longer needed.
Custom Website Domains
The new Request Pricing & Availability and Contact Us forms are enabled for company profiles with a custom domain. If you don’t already have a website, we can get you a domain to match your company name and host it for only $124.99 a year. You can learn more at https://www.wallist.com/business/features/business-website or visit a featured Wallist company at https://www.garciadreamcutz.com to view an example of what it looks like.
Try it Today!
Is your company already listed on Wallist? If so, simply visit your profile and fill out the request pricing and availability form. You’ll receive an email notification of the incoming request with a link to view it. If your company is not on the Wallist marketplace yet, visit https://www.wallist.com/company/create-profile and create one in less than 2 minutes using our AI Profile Builder.
With Requests, you no longer have to worry about customer inquiries falling through the cracks. Whether it’s an estimate request, an appointment reschedule, or a service call, you have a clear system to track, follow up, and take action. This feature makes customer intake seamless, improves response times, and ultimately helps your business convert more leads into paying customers.
